Your information is fully protected at yesb2

1 What Information We Collect

We collect various types of information during the process of creating an account and using our services at yesb2. This information is used to improve our service quality and enhance your experience.

1.1 Personal Identity Information

• Full name
• Date of birth (for age verification — services are provided only to those aged 21 or above)
• National ID number or passport number (when identity verification is required)
• Email address
• Residential address

1.2 Financial Information

• bKash, Nagad, or Rocket mobile banking account number (for transactions only)
• Deposit and withdrawal history
• Betting and game transaction records

1.3 Technical Information

• IP address
• Device type and operating system
• Browser type and version
• Cookie and session data
• Duration and pattern of site usage

1.4 Communication Information

When you contact our customer support team via live chat or email, a record of that conversation may be stored. This helps ensure service quality and assists with resolving future issues.

2 How We Collect Information

yesb2 collects information through various methods. Below are our main information collection methods:

2.1 Direct Provision of Information

You provide information directly during account registration, the verification process, deposit or withdrawal requests, and when contacting customer support.

2.2 Automatic Data Collection

When you use our platform, technical information is automatically collected through cookies, log files, and similar tracking technologies.

2.3 Third-Party Information

As part of the identity and age verification process, limited information may be obtained from trusted third-party services. This process is fully secure and encrypted.

3 How We Use Your Information

yesb2 uses collected information only for lawful and specific purposes. The main purposes for which we use your information are listed below:

• Account Management: To create, verify, and securely manage your account.
• Service Delivery: To provide betting, casino games, promotional offers, and other benefits.
• Processing Financial Transactions: To complete deposits and withdrawals via bKash, Nagad, and Rocket.
• Fraud Prevention: To protect accounts and detect and prevent fraudulent activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To monitor playing patterns and provide assistance when needed.
• Communication: To notify you of important account-related updates, policy changes, and offers.
• Service Improvement: To improve platform performance and user experience.

We never sell your information or share it with third parties for advertising purposes.

4 Data Storage and Protection

4.1 Security Measures

yesb2 uses industry-standard technology to protect your information. Our security measures include:

• SSL encryption technology — ensures protection for all data transfers.
• Secure data storage servers protected against unauthorized access.
• Two-factor authentication process.
• Regular security testing and audits.
• Restricted staff access — only authorized personnel can access sensitive information.

4.2 Retention Period

We retain your information for as long as your account is active or as needed to provide services. Due to legal obligations, some information may be retained for a specified period even after an account is closed.

4.3 Response to Data Breaches

In the event of a data breach, we will take prompt action and notify affected users by email as quickly as possible.

5 Sharing Information with Third Parties

yesb2 never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Service Providers

Service providers contracted with us, such as payment processors (bKash, Nagad, Rocket), identity verification agencies, and technology service providers. These providers work under our instructions and may not use your information for any other purpose.

5.2 Legal Requirements

Information may be provided as part of a valid request from a law enforcement agency, a court order, or other legal process.

5.3 Fraud Prevention

Limited information may be shared with relevant security partners to prevent fraudulent activity and ensure the safety of the platform.

Except in the circumstances described above, yesb2 does not transfer your personal information to any other third party.

6 Cookie Policy

The yesb2 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of our services.

6.1 Cookies We Use

• Essential Cookies: Required to maintain login status, ensure security, and provide basic services.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to monitor site usage and improve service quality.

6.2 Cookie Control

You can control or decline cookies by changing your browser settings. However, declining certain cookies may prevent you from using some features of the platform.

7 Your Rights

As a yesb2 user, you have the following rights over your own information:

7.1 Right to Access Information

You may request to know what information we hold about you. We will provide this information within a reasonable time.

7.2 Right to Correct Information

If the information we hold about you is incorrect, you may request a correction. Some information can be changed directly in your account settings; for other changes, please contact the support team.

7.3 Right to Delete Information

After closing your account, and where there is no legal obligation to retain it, you may request that your information be deleted. Information retained due to legal requirements may not be covered by this request.

7.4 Right to Object to Processing

You may object to the processing of your information for certain purposes, such as opting out of marketing communications.

To exercise these rights or for any questions, contact our support team via live chat or by email at [email protected].

8 Protection of Minors

yesb2 services are for those aged 21 or above only. We do not knowingly collect any personal information from minors. Age verification must be completed at the time of registration.

If it comes to our knowledge that a minor has created an account, we will immediately close that account and delete any information collected.

To learn more about responsible gaming, visit our Responsible Gaming page.

9 International Data Transfers

Your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that adequate protections are in place for your information in the relevant country.

All service providers and partners contracted with us are required to comply with international data protection standards. All international data transfers are carried out using SSL encryption and secure data transfer protocols.

10 Changes to the Policy

yesb2 periodically reviews and updates this privacy policy. Changes will be published on this page and the "Last Updated" date will be revised.

For important changes, we will send a notice to your registered email address. Continued use of our services after a policy change will be considered your acceptance of the updated policy.

If you object to any change, please contact us or request that your account be closed.

11 Contact Us

If you have any questions, comments, or requests about this privacy policy, please contact us. Our Bengali-speaking support team is available 24/7 to assist you.